Terms & Conditions

  1. Introduction
    1. There will be repeated use of certain terms throughout the terms and conditions and these are defined as such:
      1. “we”/“us”/“our” means the The Klinsmann Partnership Ltd, trading under the website www.lovevaping.com, a company registered in England and Wales with number 09008697, of the registered office address 12 Cheapside, Leicester, LE1 5EA.
      2. “you”/“your” means the Consumer submitting an order for Goods.
      3. “Consumer” means any customer purchasing outside of business or trade.
      4. “Website” means www.lovevaping.com
      5. “Goods” means the electronic cigarette products to be supplied to you from us as noted in your Order.
      6. “Order” means the Order made by you through the Website for the Goods accepted by us in our Order Confirmation.
      7. “Order Confirmation” means our email to you confirming your Order.
      8. “Contract” means the contract, comprising these conditions, for supply of ordered Goods.
    2. These terms and conditions will apply to all your purchases of Goods from us through the Website.
    3. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website.
    4. These conditions form the entire understanding between you and us and supersede any prior representations (unless fraudulent), promises, or undertakings.
  2. Specification of Goods
    1. We are unable to guarantee that the Goods will:
      • accurately reflect the colours displayed on the Website due to variations in computer monitors and the Watermarking of our images.
      • be the same from one item to another in the case of matching sets, due to variations in manufacturing.
  3. Your Order for the Goods
    1. The Order shall be as set out in the Order Confirmation.
    2. The steps required to create a Contract of Sale between you and us are as follows:
      • You will be guided through the process of placing your order via the Website.
      • You will review your order and then place the order by pressing the order confirmation buttons during the check out process.
      • We take payment using the credit or debit card details provided at the time you place your order. The acceptance of payment is not an acceptance by us of your Order or evidence of any contract.
      • Your Order is always subject to our acceptance.
      • Acceptance of your Order and the completion of the Contract between us and you takes place when we issue your Order Confirmation email detailing the Goods and price.
    3. It is your responsibility to check your Order before submission.
    4. We endeavour to keep our website updated according to availability. Occasionally, however, there may be an oversight in this. If your Order contains an item that we no longer have in stock, we will notify you of this within three working days of your Order being placed.
    5. We have the right to decline your Order at any time.
  4. Price and Payment
    1. The price you pay is the price displayed on the Order section of the Website. All prices exclude delivery costs, which will be clearly noted on the Order section of the Website and will be charged once you confirm your Order.
    2. Payment of the purchase price for the Goods is due before any delivery by us of the Goods. Credit and Debit cards accepted.
    3. Any price displayed on the Website is subject to change at any time.
    4. We try to ensure that all prices on the Website are accurate, however errors do occur. Upon discovery of a pricing error in relation to your Order, we will inform you as soon as possible. You will be given the choice of reconfirming your Order at the correct price, or cancelling it. Your Order will be deemed cancelled if we are unable to contact you.
  5. Delivery
    1. We will deliver the Goods to the address noted in the Order.
    2. We make every effort to meet and exceed delivery commitments detailed on our Website, however any delivery date or time specified by us is a best estimate only and we are not liable to you for any loss or damages sustained by you if we fail to meet that time scale due to circumstances beyond our reasonable control.
    3. We are not liable for any damage or loss of goods in transit.
    4. Risk of loss and damage to your order is transferred to you when the Goods are delivered or on the date of first attempted delivery by us.
    5. We reserve the right to immediately terminate the Contract and suspend delivery if we find you to be in breach of your obligations thus set out in the Contract.
    6. In case of delivery outside of the UK, if an item is returned to us by your local customs office, we can provide a refund minus any postage costs incurred by ourselves. If an item is seized by your local customs office this will be the responsibility of the customer to resolve the issue.
  6. Warranties and Guarantee
    1. Consumable items such as e-Liquid’s are not covered by any warranty. E-Liquid’s is classified as a consumable product and, as such, are not deemed returnable/refundable or exchangeable due to health and safety regulations. This rule is in place if the item has been opened or used. Unless our staff determine that the item received is the incorrect item or if there are any other extenuating circumstances, no warranty is offered.
    2. In the event of a non-consumable item being faulty and requiring repair or replacement, you must complete the claims form and email it to hello@lovevaping.com. If your claim is successful, a credit note for the faulty unit will be issued, this credit note does not include the cost of delivering the item.
    3. In certain situations, where a refund has been granted, we will refund any sums paid by you in relations to your order (less our costs if we have to recover any Goods from you) within 30 days.
    4. You have up to 30 days to submit a claim after delivery.
    5. Misuse of the product leading to damage is not covered by these terms.
  7. Cancellation Rights and Returns
    1. If you would like to return an item within 30 days, the item must be unused, factory sealed and unopened.
    2. We endeavour to dispatch your Order on the same day, however you have the right to cancel your Order until the point of dispatch. You must email hello@lovevaping.com to cancel your Order.
    3. You do not have the right to cancel your Order once you have received the confirmation of dispatch of your Order via email.
    4. Once your Order has been dispatched, our automatic processes make it impossible to cancel your Order. If it is possible to make changes, a minimum charge of GBP£10 may be applied or we shall be entitled to make additional charges on a time and materials basis to cover such additional work, banking charges and any fees incurred.
  8. Limitation of Liability
    1. Our maximum liability to you is limited to the replacement value of the product, except in the case of fraud, or death or personal injury caused by our negligence.
    2. We do not accept liability under the following circumstances:
      • Any losses which are not caused by any breach by us.
      • Any business or trade losses.
      • Any damage or loss of Goods in transit. Any such issue must be reported within 48 hours of delivery and items must be inspected prior to signing for them, or signed as ‘unchecked’. Claims against the carrier must be made within 72 hours of receiving the damaged goods.